Welcome to MyMomentGift. Please read our store policies carefully before placing your order. Each item is made to order, so it is important to review your size, color, shipping address, and personalization details before checkout.

Return & Refund Policy

All items from MyMomentGift are made to order. Because our products are custom printed and produced after your order is placed, we do not accept returns or exchanges for size, color, design preference, or change of mind.

Please review the size chart, product photos, color options, and personalization details carefully before placing your order.

Refunds or replacements may be offered only if your item arrives damaged, defective, misprinted, or incorrect due to a production error.

Shipping Policy

All items are made to order and require production time before shipping. Production time is usually several business days, but it may vary during busy seasons or holidays.

Once your order has shipped, you will receive tracking information if available. Delivery times may vary depending on your location, the shipping carrier, weather delays, holidays, or other carrier-related issues.

Please make sure your shipping address is correct before placing your order. We are not responsible for delays, lost packages, or delivery issues caused by an incorrect or incomplete address provided by the customer.

If your package appears delayed, please check the tracking information first. If you still need help, please contact us and we will do our best to assist you.

Custom & Personalized Orders

Many of our items can be customized with names, dates, locations, titles, or other special text.

Please double-check all personalization details before submitting your order. This includes spelling, punctuation, capitalization, dates, locations, and any custom wording.

We are not responsible for customer errors in personalization details submitted at checkout. If you notice a mistake after placing your order, please contact us as soon as possible. We may not be able to make changes once production has started.

Damaged or Incorrect Items

If your item arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 7 days of delivery.

Please include:

Your order number
A clear photo of the full item
A clear close-up photo of the damaged, defective, misprinted, or incorrect area
A photo of the packaging, if applicable

Once we review the issue, we will let you know whether a replacement or refund can be provided. If the issue is confirmed to be a production error, we will do our best to resolve it fairly.

Sizing Issues

Please check the size chart carefully before ordering. Our apparel is made to order, so we cannot accept returns or exchanges if the wrong size was ordered.

Measurements may vary slightly due to normal manufacturing tolerance. If your item appears to be significantly different from the size chart, please contact us with clear measurement photos. We will review the issue and help if there is a confirmed production error.

For an oversized fit, we usually recommend sizing up 1–2 sizes depending on your preferred look.

Cancellations

If you need to cancel or change your order, please contact us as soon as possible.

Because our items are made to order and may be sent into production quickly, we cannot guarantee cancellations or changes once production has started.

If production has already begun, we may not be able to cancel, change, or refund the order.

Color and Print Variations

Please note that product colors may appear slightly different depending on your screen settings, lighting, and device display.

Small variations in print placement, color, garment texture, and sizing are normal for custom printed apparel. These minor differences are not considered defects.

Contact Information

If you have any questions about your order, shipping, sizing, customization, or store policies, please contact us.

Store name: MyMomentGift
Email: mymomentgift@gmail.com
Location: Canada-based online store
Response time: We usually respond within 1–2 business days.

We are happy to help and will do our best to respond as quickly as possible.

Privacy Policy

We respect your privacy. Customer information is used only to process orders, provide customer support, fulfill shipping, and communicate about your purchase.

We do not sell customer personal information. Payment information is processed securely through Shopify and approved payment providers.

For more details, please refer to our Privacy Policy page if available.

Terms of Service

By purchasing from MyMomentGift, you agree to our store policies, including our made-to-order production process, return and refund policy, shipping policy, and personalization policy.

Please review all product details carefully before placing your order. If you have any questions, contact us before checkout.

For more details, please refer to our Terms of Service page if available.

Thank you for supporting MyMomentGift.