Terms of service

Online Store

MyMomentGift is a Canada-based online store that sells custom printed apparel and personalized gift items. All products are made to order after a customer places an order.

By using this website, you confirm that the information you provide, including your name, email, shipping address, and payment information, is accurate and complete.

Products and Custom Orders

Many of our products can be personalized with names, dates, locations, titles, or custom text. Please review all personalization details carefully before checkout.

We are not responsible for customer errors, including misspelled names, incorrect dates, wrong locations, or incorrect custom wording submitted at the time of order.

Product colors may appear slightly different depending on your screen settings, lighting, and device display. Small variations in print placement, garment texture, sizing, and color are normal for custom printed apparel.

Orders and Payment

All prices are listed on our website and may be subject to taxes, shipping fees, or other charges depending on your location.

Payment must be completed at checkout before an order can be processed. We reserve the right to cancel or refuse any order if there is an issue with payment, product availability, incorrect information, suspected fraud, or violation of our store policies.

Production and Shipping

All items are made to order and require production time before shipping. Production and delivery times may vary depending on order volume, holidays, shipping carriers, weather, and other delays outside of our control.

Once an order has been shipped, we are not responsible for carrier delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.

Please review your shipping address carefully before placing your order.

Returns, Refunds, and Cancellations

Because our products are custom made to order, we do not accept returns or exchanges for size, color, design preference, or change of mind.

Refunds or replacements may be offered only if an item arrives damaged, defective, misprinted, or incorrect due to a production error.

If you need to cancel or change an order, please contact us as soon as possible. We cannot guarantee cancellations or changes once production has started.

Please refer to our Return & Refund Policy and Store Policies for more details.

Intellectual Property

All content on this website, including product photos, text, graphics, designs, logos, and branding, belongs to MyMomentGift or is used with permission. You may not copy, reproduce, distribute, or use our content without permission.

We do not claim ownership of third-party trademarks, brand names, logos, characters, or copyrighted works. Any third-party names or references belong to their respective owners.

If you believe any content on our website infringes your intellectual property rights, please contact us so we can review the matter promptly.

Limitation of Liability

MyMomentGift is not responsible for indirect, incidental, or consequential damages related to the use of our website, products, shipping delays, customer errors, or third-party service issues.

We do our best to provide accurate product information and reliable service, but we cannot guarantee that our website will always be error-free or uninterrupted.

Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page. By continuing to use our website after changes are posted, you agree to the updated terms.